We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Due to the intimate nature of breast pumps and parts, your item must be unused and in its original packaging and condition for a return to be accepted. However, we are always here to help support you. If you are unhappy with your purchase, please reach out to us at email@example.com in the first instance.
To start a return, you can contact us at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected.
Please make sure you obtain a proof of postage receipt from whoever you leave your return parcel with. If your return doesn't reach us and you don't have proof you sent it back to us, we won't be able to refund you.
Please note that returns are not allowed for the purpose of getting a future promotional deal, and ONLY regular priced items may be returned and refunded. Unfortunately, all sale items (including any order with discount code applied order) and gift cards cannot be refunded.
Please note if you decline a parcel a refund will only be issued once we have received the goods, and shipping costs will not be refunded. Should the customer decide to decline the parcel, or should the parcel get lost by the courier, Bemerton Baby will not be held responsible.
You can always contact us for any return questions at email@example.com.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.